Introduction

Catch-e Pty Ltd (Catch-e) is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.

Catch-e delivers cloud-based fleet, leasing and salary packaging software services for the Australian and New Zealand markets. In the course of providing these services, Catch-e stores personal information about organisations and individuals.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, telephone numbers, bank account details and financial information.

This Personal Information is obtained in many ways, including when you agree to use our services, enter data into our systems, correspond with us by telephone or email, visit our website at catch-e.com.au, and from third parties. We do not guarantee website links or the privacy policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing. Where appropriate and possible, we will explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained;
For a secondary purpose that is directly related to the primary purpose; or
With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

To third parties where you consent to the use or disclosure;
To third parties who perform services on our behalf, and only to the extent necessary to deliver the agreed service; and
Where required or authorised by law.

Storage and Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Catch-e stores personal information in ISO 27001 accredited data centres located in Australia, and holds ISO/IEC 27001:2022 certification under certificate number 1833-I-1, issued by a JASANZ-accredited certification body.

We implement a range of technical and organisational controls to protect personal information, and all web pages use Transport Layer Security (TLS) for encryption of data in transit. The internet itself is not a fully secure environment; transmission of information over the internet is at your own risk, and Catch-e cannot guarantee the security of information transmitted to or from this website.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

Cookies

This website uses cookies, small text files placed on your computer for record-keeping purposes. Cookies identify your computer but do not personally identify you or contain personal details about you.

Catch-e and some of its affiliates and third-party service providers may use a combination of persistent cookies and session ID cookies to, for example, track overall site usage and improve user experience.

You can configure your browser to notify you when cookies are received, or to decline cookies altogether. Please note that refusing cookies may have a negative impact on the functionality and usability of this website. Catch-e does not currently respond to or honour "Do Not Track" requests.

Links to Other Websites

This website may contain links to other sites. Catch-e is not responsible for the privacy practices of those other sites and encourages you to read their privacy policies before providing any personal information.

Access to your Personal Information

You may access the Personal Information we hold about you and ask us to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Catch-e will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Policy Updates

This policy may change from time to time and is available on our website. Where a change involves a materially different use of Personal Information, Catch-e will notify affected individuals by email.

Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, or wish to access or correct your Personal Information, please contact us in writing at:

Privacy Officer
Catch-e Pty Ltd
601/99 Green Street
Cremorne VIC 3121
Australia

You can also reach us through our contact page.