Frequently asked questions

Catch-e works with fleet leasing companies, novated lease providers, salary packaging organisations, dealer groups, charitable organisations and enterprise employers managing in-house fleet programs. If your operation involves complex leasing or salary packaging workflows, we're built for it.

Implementation timelines vary depending on the complexity of your operation and the number of integrations required. During our initial conversation we'll give you a realistic estimate based on your specific environment, we don't believe in one-size-fits-all timelines.

Yes. Catch-e is a cloud-hosted SaaS platform. Data is stored in Australian data centres, and the platform is built to meet enterprise data security requirements including ISO/IEC 27001 certification.

Catch-e is Australian cloud-hosted software for novated leasing, salary packaging and fleet management providers, built and run here since 2002. It administers the full contract lifecycle — quoting, contracts, payroll-aligned deductions, funds movement, FBT compliance and reporting — across many employers at once.

Catch-e is designed for novated leasing providers, salary packaging administrators, fleet management organisations, vehicle finance brokers, charities and public benevolent institutions, car subscription operators, dealer groups and enterprise employers running in-house fleet programs. It suits any operation running high-volume, compliance-sensitive programs across multiple employers and payroll environments.

Yes, and has held it for over ten years. Catch-e holds ISO/IEC 27001:2022 certification (certificate 1833-I-1) under a JAS-ANZ-accredited certification body, covering formal information security controls, access management, audit logging and operational security practices across the platform. The management system is independently audited three times a year.

Catch-e includes built-in FBT governance, cap monitoring aligned to FBT periods, employer-specific packaging rule configuration and end-of-FBT-year reporting outputs. The platform is registered with the ATO as an approved software provider.

Catch-e manages the full novated lease lifecycle, from structured quoting and salary packaging configuration through to contract creation, payroll-aligned deductions, mid-term variations, lease rollovers and contract completion. Each stage is supported by workflow controls and audit records.

Yes. Catch-e is designed for multi-entity operational structures. Novated leasing providers can manage dozens or hundreds of employer clients, each with their own packaging rules, payroll configurations and reporting requirements, within a single governed platform.

Catch-e records each employer's FBT cap categories and reports employee benefit usage against them, including end-of-FBT-year reporting outputs per employer.

Catch-e supports a wide range of packaging benefit types including vehicles (novated leasing), meal entertainment, remote area benefits, portable electronic devices and other employer-approved benefit categories. Benefit item configuration is flexible and employer-specific.

Catch-e records each employer's cap categories and reports benefit usage against them, including end-of-FBT-year reporting outputs per employer. Cap categories are recorded per employer to reflect each employer's applicable limits.

Catch-e generates structured payroll export files compatible with a wide range of payroll platforms. The platform supports scheduled delivery of pay run outputs aligned to each employer's pay cycle. Specific payroll system compatibility can be confirmed during a demo.

Yes. Catch-e includes role-based portal access for brokers, giving them visibility of their deal pipeline, settlement status and portfolio, without requiring access to the full backoffice administration system. Portal access is configurable to reflect each broker's scope of operation.

Catch-e supports integration with a range of lenders and finance providers through structured data exchange and API connections. Specific lender integrations depend on your operating environment and can be confirmed during a demo with the Catch-e team.

Catch-e provides a structured workflow environment connecting brokers and dealer partners. Dealers can access delivery coordination workflows and settlement status tracking through a dedicated dealer portal, reducing the need for manual communication between broker and dealer teams.

Catch-e supports flexible subscription term configurations including weekly, fortnightly, monthly and custom term structures. The platform can accommodate rolling subscriptions, fixed-term arrangements and hybrid models, with rollover and extension workflows built into the contract management process.

Catch-e handles recurring billing cycle configuration, scheduled charge management and payment tracking for subscription programs. The platform manages billing exceptions and failed payment workflows, and generates reconciliation outputs for finance teams.

Yes. Catch-e is a cloud-hosted SaaS platform designed to handle growing operational volumes without requiring proportional increases in administrative overhead. The platform is used by organisations managing large vehicle portfolios and is built to absorb subscription volume growth.

Catch-e is used by fleet management organisations, novated leasing providers, salary packaging administrators, dealer groups, charitable organisations, and enterprise employers managing in-house fleet programs. The common thread is that these organisations manage complex, high-volume leasing or packaging programs across multiple employers and payroll systems.

Yes. Catch-e supports the full lifecycle of novated lease administration, from structured quoting and salary packaging configuration through to payroll-aligned deductions, contract variations, rollovers and reporting. The platform is designed for providers managing large portfolios across multiple employers.

Yes. Catch-e includes dedicated salary packaging administration with employer-specific packaging rule configuration, cap governance aligned to FBT requirements, funds sufficiency validation, payroll export generation and end-of-FBT-year reporting outputs.

Yes. Catch-e supports fleet leasing operations with contract lifecycle control, dealer portal and settlement coordination, lease portfolio reporting, employer rule configuration, workflow approvals and audit logging across all operational events.

Yes. Catch-e supports providers from around 30 vehicles upward, on the same platform established providers use at scale. A new provider starts with quoting, contracts and payroll-aligned deductions working from day one, rather than assembling tools as the book grows.

A straightforward single-entity set-up typically goes live in weeks rather than months. The Catch-e team does the set-up work, and the timeline is confirmed against your specific environment during a demo rather than quoted as a one-size-fits-all figure.

No. Catch-e is a cloud-hosted SaaS platform accessed through a web browser, with hosting, security and upgrades managed by the Catch-e team. There is no on-premises installation, and no IT hire is needed to operate it.

Yes. Catch-e replaces workbook-based administration with one governed system of record: contracts, budgets, deductions, claims and reporting in one place, with audit records on every change. Migration from spreadsheets is planned and done with the Catch-e team.

Yes. Each employer is configured independently with their own packaging rules, payroll settings and reporting requirements, and all of them are administered from one platform. This is the core of how Catch-e is built, not an add-on.

Growth in contracts does not require proportional growth in administrators. Structured workflows, payroll-aligned deduction runs, automated reconciliation and self-service portals absorb volume, so the team handles exceptions rather than every transaction.

Yes. Catch-e is built for multi-entity structures: multiple operating entities and many employers, each with their own rules, payroll configurations and reporting, administered on one governed platform with role-based access control throughout.

Catch-e holds ISO/IEC 27001:2022 certification (certificate 1833-I-1), independently audited three times a year, with data stored in Australian data centres. Security documentation, compliance summaries and certification information are available for vendor assessment processes.

Yes. Catch-e exchanges structured data with payroll, banking, accounting and servicing systems through secure file exchange over SFTP, scheduled transfers and structured import and export frameworks, so it complements an existing ERP and payroll stack rather than replacing it.

Most Australian platforms cover novated quoting and contracts well. Catch-e also administers salary packaging in the same system: benefit catalogues, FBT cap categories, payroll-aligned deductions and year-end reporting across many employers at once. If your operation runs vehicles and benefits together, that combination is the difference. If it is vehicles only, a narrower tool may suit you better.

Building makes sense if your commercial advantage is a way of working no platform supports, or you already run a software team. What is easy to underestimate is not the build but everything after it: FBT method changes, cap thresholds moving, payroll and banking file formats, ATO reporting, and the security certification customers will ask you for. A common middle path is to buy the administration platform and build your own differentiator on its APIs.

Yes. The sharpest edge in any migration is part-year FBT: taxable values, days available and employee contributions already applied all have to carry across or year-end will not reconcile. Migrations are normally sequenced employer by employer around pay runs rather than as a single cutover, so no one's pay is at risk, and the Catch-e team does the migration work rather than handing over an import template.

Catch-e supports REST-based APIs, secure CSV and file-based data exchange, webhook-driven integrations, automated scheduled file transfers and structured import/export frameworks. The appropriate method depends on the external system and the nature of the data exchange required.

Yes. Catch-e integrates with payroll platforms through structured payroll export files and API-based payroll connections. The platform generates pay run outputs aligned to each employer's payroll schedule and format requirements, ready for import into your payroll system.

Yes. Catch-e supports banking and payment integrations for disbursement and financial reconciliation workflows. This allows the platform to coordinate funds movement as part of the leasing and salary packaging operational cycle.

Yes. Catch-e produces structured data exports for FBT calculations and end-of-FBT-year reporting, covering employee benefit valuations and employer FBT liability inputs. The platform also reports benefit usage against each employer's recorded cap categories.

Yes. Catch-e holds ISO/IEC 27001 certification, the international standard for information security management systems. This reflects the implementation of formal security controls, policies, risk management processes and continuous improvement practices across the platform and organisation.

Catch-e data is stored in Australian data centres. The platform does not store sensitive operational or payroll data outside of Australia, which is particularly important for organisations with data sovereignty requirements.

Catch-e applies a structured role-based access control model. Users are assigned roles aligned to their operational responsibilities, such as backoffice administration, employer program management or dealer coordination. The platform enforces segregation of duties where required and includes controlled account provisioning and deactivation processes.

Catch-e maintains comprehensive audit logs across operational workflows, recording who performed each action, when it occurred and what changed. This supports compliance reviews, internal audits and dispute resolution. Audit trails are tamper-evident and retained in accordance with operational requirements.